Join our team
Looking for a JOB at My Club Group? Here’s everything you need to KNOW.
We are a small business focused on helping grassroots sports teams save money on essentials like kit and equipment, and raise money through grants and other fundraising.
We’re a small, friendly team based in Oxted in Surrey, and most of our work is office-based. Our office environment is relaxed and casual, with our standard hours being 9-5, Monday-Friday.
To apply for our jobs, we’ll ask you to submit a CV and a cover letter outlining why you’re right for the role. We’ll then invite applicants who meet our needs to a short phone interview, before attending a final interview at our offices before we make a decision.
We welcome applications from diverse candidates. Please let us know if there are any additional accommodations we can make to help you with the application process.
Customer Account manager
My Club Europe PLC – Oxted
We are looking for an Account Manager on a full-time basis in our offices in Oxted (M-F 9-5) to join our Sales Team.
PLEASE NOTE: There is no scope for remote working, and we do not sponsor applicants to travel to the UK.
For this role, attention to detail and a good work ethic are needed (You must complete the requested Indeed attention to detail test)
Our ideal candidate:
- Sales experience.• Excellent communication skills, both written and verbal.• Attention to detail.• Hard working.• Possess a confident and calm manner, both in person and on the telephone.• Have attained minimum qualifications in English & Maths to GCSE Grade C (or equivalent).• Have a previous employment history or experience that has transferrable skills to fulfil this role.• Be able to work daily from our offices in Oxted.
The successful candidate should demonstrate:
Sales: The Account Manager must be able to demonstrate sales acumen and have the confidence to up-sell. (Product training provided)
Business Development: The Account Manager must be confident and comfortable with new business development – by cold calling or emailing prospect clients when necessary.
Accuracy and Attention to Detail: The account manager must demonstrate a high level of accuracy and attention to detail when handling customer orders and specifications to ensure the final sports kits meet the customer’s expectations.
Understanding and Recording Customer Requirements: The role involves comprehending and accurately documenting customer requirements for custom-designed sports kits, including design preferences, sizes, quantities, and any special requests.
Proficiency with 3rd Party Software: The account manager should be proficient in using 3rd party software and tools to efficiently process and manage orders, track inventory, and communicate with customers. (Training provided)
Experience in Customer Account Management: Prior experience or transferable experience in sales/customer account management is essential, as the role involves building and maintaining relationships with clients, addressing their enquiries, and ensuring their satisfaction throughout the order process.
Efficiency: Efficiency is crucial to ensure that orders are processed quickly and accurately. This includes managing timelines, coordinating with production teams, and meeting customer expectations regarding delivery.
Speed: While maintaining accuracy, the account manager should work efficiently to meet customer demands and process orders promptly. Timely responses to customer enquiries and order updates are vital.
Diligence: The account manager must be diligent in managing customer accounts, tracking orders, and resolving any issues promptly to ensure smooth and error-free transactions.
Articulate Communication: Excellent communication skills, both written and verbal, are necessary for clear and effective communication with customers and internal teams. The account manager should be able to articulate ideas and solutions clearly and will be responsible for processing customer requirements from inception right through to the manufacturing factory.
In summary, a Custom Designed Sports Kit Account Manager should possess a blend of accuracy, communication skills, software proficiency, and efficiency to effectively manage customer accounts and deliver high-quality custom sports kits.
Experience with the following software would be helpful, but the confidence and ability to adapt and learn third party preparatory software is an advantage and training will be provided where required for the right candidate.
Microsoft Products: Outlook, Word, Excel and Zoho One CRM
We provide a relaxed environment in a popular town with good transport links, surrounded by many shops and services.
• • We provide a company pension scheme (after probationary period).• Standard statutory benefits.• 25 days annual leave, plus bank holidays per year.• Additional formal training can be provided if needed to support the right candidate in this role.• Sales commission and performance bonus.
SORRY – NO AGENCIES – We will not use an agency to fill this position. Please do not waste our time or yours. Thank you.
Marketing Manager
Job Description:
We are seeking an experienced and dynamic Marketing Manager with a passion for sport to lead our marketing efforts and drive brand growth in the UK custom sports kit market. The ideal candidate will have a proven track record in developing and executing comprehensive marketing strategies, managing PPC campaigns, and delivering measurable results. This role requires a strategic thinker with strong leadership skills and a deep understanding of the latest marketing trends and technologies.
Key Responsibilities:
- Brand Awareness, Marketing Strategy Development and Implementation, PPC Campaign Management, Success Measurement and Reporting, Social Impact and Fundraising Campaigns, Social Media Management and Visual Asset Creation, User Journey and Sales Funnel Optimisation, Competitor and Trend Analysis, Marketing Calendar Management, Email Marketing Campaigns and Automations, ‘Test, Learn, Adapt’ Methodology Implementation, Social Media Advertising, SEO Analysis and implementation, Digital Marketing Trend Monitoring and Adaptation, Cross-Functional Collaboration. Semrush
Performance Expectations
- Brand Awareness: Achieve measurable improvements in brand awareness metrics within the first 12 months. User Sign-Ups: Increase user sign-ups by 20% year-over-year through targeted marketing campaigns. Email Engagement: Improve email marketing engagement rates by 15% within the first year. Acquisition Costs: Help to reduce customer acquisition costs by 15% through optimised marketing strategies. Social Media Growth: Achieve a 20% increase in social media engagement and follower growth annually. Organic Traffic: Contribute to a 40% increase in organic search traffic through SEO initiatives. PPC ROI: Enhance PPC campaign ROI by 25% within the first 6 months.
Qualifications and Skills
- Education: Bachelor’s degree in marketing, Business Administration, or a related field. Experience: Minimum of 5 years of experience in marketing, with at least 3 years in a leadership role. PPC Expertise: Proven experience managing PPC campaigns and a strong understanding of SEM. Technical Skills: Proficiency in marketing automation tools, SEO Tools specially Semrush, analytics software, and CRM systems. Leadership: Excellent leadership, communication, and project management skills. Analytical Ability: Strong analytical skills with the ability to interpret data and make data-driven decisions. Creativity: Creative thinker with the ability to develop innovative marketing strategies. Industry Knowledge: Knowledge of the sports industry and passion for sports is a plus.
Application Process
Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and examples of previous marketing campaigns or projects that demonstrate their expertise.
Join us and play a pivotal role in shaping the future of our brand in the dynamic world of custom sports kits. If you are passionate about marketing and ready to make a significant impact, we would love to hear from you.
SORRY – NO AGENCIES – We will not use an agency to fill this position. Please do not waste our time or yours. Thank you.