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We are looking for a Junior Customer Service & Admin Assistant on a full-time basis in our offices in Oxted (M-F 9-5) to join our Production Team.

This position will ideally suit somebody who is reasonably local.

PLEASE NOTE: There is no scope for remote working, and we do not sponsor applicants to travel to the UK.

We’re currently seeking a Junior Customer Service & Admin Assistant for a full-time position (Monday to Friday, 9-5) at our Oxted office. Join our professional team and provide support to our customer service and sales department. This role also offers a career path towards becoming an account manager, making it ideal for someone interested in long-term career development.

In this role, you’ll handle tasks like answering calls, assisting customers, and performing general office duties. We’re looking for a candidate proficient in Microsoft software, self-motivated, and quick to learn.

Key Responsibilities:

1. Professionally handle incoming calls and direct them to the right team members.
2. Assist customers and deliver exceptional service, by phone, email or chat.
3. Manage routine office tasks and perform general office support.
4. Utilise Microsoft Word, Excel, Outlook, and our Customer Management System for administrative work (training provided).
5. Show a proactive approach in supporting office operations and our dedicated account management team.
6. Collaborate with team members to address complex customer issues and provide timely resolutions

Qualifications and Skills:

1. GCSE in English & Maths minimum C Grade (4 Standard Pass)
2. Proficiency in Microsoft Word, Excel, and Outlook.
3. Strong and confident communication skills.
4. The ability to work both independently and collaboratively within our close-knit team.
5. Quick learner with a strong self-motivated work ethic.

This role offers an excellent opportunity for individuals who are embarking on a career in office administration and customer service. If you meet these qualifications and are eager to learn and contribute, we’d like to hear from you.

Salary dependent on age & experience

To start as soon as possible

Equal Opportunities and Diversity: We are an equal opportunities employer committed to supporting and respecting diversity, and fully understand and appreciate the difficulties faced by people today in this fast-paced technology focused world. We welcome applicants from all backgrounds.

Inclusivity and a commitment to diversity are essential principles that contribute to a positive and productive workplace, ensuring that individuals from all walks of life can have the opportunity to thrive and contribute to the success of our organisation. This role could suit anyone returning to work after period of absence or scaling down from a more intensive position elsewhere.

SORRY – NO AGENCIES – We will not use an agency to fill this position. Please do not waste our time or yours. Thank you.