We can’t offer returns on custom products, except in the unlikely case that the products don’t meet our standards – in which case we’ll work with you to get a replacement.
How to Return:
First, give us a call or email us to check that your item qualifies for a return, refund or exchange. If a refund is offered, it will always be given using the original payment method.
We can’t offer returns, refunds or exchanges on custom items unless there’s a fault, and we may ask you for proof or to send us the faulty items before we can confirm details of returns, refunds or exchanges. You have 28 days from receiving your item to contact us about any faults.
Items purchased in the wrong size aren’t considered ‘faulty’ and therefore can’t be returned or exchanged unless the fault was with our ordering, so please check sizes carefully using our charts when ordering.
Pay in 3 interest-free instalments at checkout using Klarna or Clearpay.
